Chapter 1414-26[ Inspected by Canon Inc. ]DescriptionAs a result of inspection, the following was found: When an A3-size original with sharp folds is set in the document feeder (DF), the machine detects it asA4-size and scans the corresponding area. This is because the latter half of the original is folded and fails to come into contact with the document lengthsensor flag on the DF, consequently preventing the length sensor from detecting the original as large size.When scanning an original with sharp folds from the DF, remove the folds or place it on the copyboard glass. Moreover, the use of the Preview button on theLCD before scanning enables you to check whether the full image of the original is scanned. Please explain these to your customer.14.2.5.1.2 Machine does not send E-mail0010-4397iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Case in the field ]DescriptionIn the field, the symptom occurred because the host name and the domain name were not registered in user mode [System Settings > Network Settings > TCP/IP Settings > DNS Server Settings].Field RemedyWhen the symptom occurs, enter user mode [System Settings > Network Settings > TCP/IP Settings > DNS Server Settings], and enter the name assigned tothis machine as the host name and the name of network domain to which this machine belongs as the domain name.14.2.5.1.3 Machine hangs up during FAX transmission: Because read sensor (PI3) of DADF-N1 is not snapped securely0010-8165iR2270 / iR2870 / iR3570 / iR4570 / / iR2270N / / iR2870N / / iR3570N / / iR4570N / iR2230 / / / iR3530 / / / / / / /[ Inspected by Canon Inc. ]DescriptionWhen running a FAX transmission job consisting of 20 sheets of A4-size originals using the DADF-N1, the leading edge of an original stopped at the originalreading position, and then the machine hung up. This was because the read sensor (PI3) of the DADF chattered. This is for your information, but if the clawsof PI3 are not snapped securely into the mount, the sensor may chatter.Field RemedyWhen the symptom has occurred, snap the sensor into the mount again.WG8-5624 Photointerrupter (PI3)14.2.5.2 Other Operational Defect14.2.5.2.1 LCD on control panel responds slowly: Because numbers of destinations are registered0010-4392iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Verified by Canon Inc. ]DescriptionWhen 178 destinations were registered in the one-touch buttons, 780 destinations in the address book, and 78 destinations as the forwarding settings, the LCDon the control panel responded slowly. As the measure for this symptom, system software version 8.02 was released.Field RemedyWhen the symptom occurs, upgrade system software to version 8.02 or later.14.2.5.2.2 DADF-N1: Stamp is not printed when sending FAX message because solenoid connector has poor connection0010-4394iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Case in the field ]Field RemedyIn the field, a stamp was not printed when a document was scanned for FAX transmission. This was because the connector (J14) of the solenoid (SL2) hadpoor connection. When the symptom has occurred, execute the following in service mode:[FEEDER > FUNCTION > SL-CHK > enter "1" > OK > SL-ON > OK].If the operating sound of the solenoid is not heard, reinsert the connector J14.14.2.6 Jam (Main Unit)14.2.6.1 0105 Jam Code: Occurs only at pickup from cassette 1 because right lower door sheet is faulty 0011-6437iR2270 / iR2870 / iR3570 / iR4570 / / iR2270N / / iR2870N / / iR3570N / / iR4570N / iR2230 / / / iR3530 / / / / / / /[ Case in the field ]DescriptionIn the field, the right lower door sheets were affixed askew to the inside of both upper ends of the right lower door that accompany the paper pick-up assemblyfor the cassette 2, leading to 0105 Jam every time paper was fed from the cassette1.Field RemedyWhen a right lower door sheet is attached askew, re-fit it. If it is deteriorated, replace it with a new one.FC5-7413 Right Lower Door Sheet14.2.6.2 0207 Jam Code: Because solenoid (SL1) does not work on account of defective delivery controller PCB 0010-6519iR2270 / iR2870 / iR3570 / iR4570 / / iR2270N / / iR2870N / / iR3570N / / iR4570N / iR2230 / / / iR3530 / / / / /[ Case in the field ]DescriptionIn the field, the solenoid (SL1) of the 1st delivery flapper (FL2-1212) did not work, and as a result, a paper jam occurred at the delivery assembly whenmaking copies continuously. However, this symptom was solved by replacing the delivery controller PCB with a new one.- 0207 Jam Code: Stationary jam at the fixing/delivery sensor (PS13).Field Remedy1. Service mode > COPIER > FUNCTION > PART-CHK > set [SL] to "7" (SL1 operation code) > OK > SL-ON > OK. This setting will make the machineturn the SL1 ON and then OFF three times. On this occasion, check if the SL1 makes operating sound.2. When executing [SL-ON] in service mode, if the indication on the LCD changes in the following order: START > ACTIVE > OK!, and no operating soundoccurs, check if the SL1 has electrical continuity.3. If the SL1 have electrical continuity, re-insert the delivery controller PCB connectors, and then execute Step 1 again.4. If the SL1 still makes no operating sound, replace the delivery controller PCB with a new one.FM2-3221 Delivery Controller PCB Assembly
