Chapter 1414-2514.2.2.8 Part Breakage/Detachment14.2.2.8.1 Toner is not supplied upon installation: Because shutter arm is damaged0010-4170iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Inspected by Canon Inc. ]DescriptionAs a result of inspection, it was found that the symptom occurred because the shutter arm that opens/closes the supply mouth of the sub hopper was damaged.Field RemedyWhen the symptom occurs, execute the following service mode to make a test run of the toner feedscrew motor. If operating noise occurs, check the subhopper shutter for damage. If no noise occurs, it is thought that the toner feedscrew motor is faulty or that a fault occurs between the connector J3205 and theDC controller PCB.[Service mode > COPIER > FUNCTION > PART-CHK > MTR > enter "9" > OK > MTR-OON].FC5-1265 Shutter14.2.3 Printing/scanning14.2.3.1 No Output14.2.3.1.1 Machine accepts print job but does not run it0010-4128iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Case in the field ]DescriptionIn the field, the following occurred: When the LAN cable is temporarily disconnected from a PC, since the machine is receiving a print job from the PC, itfails to run the job, and moreover, fails to run print jobs that are sent after reconnection of the LAN cable, even if it can accept such jobs.Field RemedyOn the System Monitor screen, cancel the print job, of which transmission was not completed. This will allow the machine to run print jobs that were sentafter reconnection of the LAN cable. In case that the causal job is not canceled, the machine cancels it 5 minutes later in accordance with the specificationsand starts running the print jobs that are stopped by the causal job.14.2.4 Network14.2.4.1 Ping Failure14.2.4.1.1 Ping failure sometimes occurs0010-4116iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Inspected by Canon Inc. ]DescriptionIn the field, Ping failure occurred because the Ping command was executed within 60 seconds after this machine started up. This is because the spanning treeprocess performed between switching hubs prevents them from communicating with each other immediately after the machine connects to a switching hub.Assuming this problem, the startup time (default: 60 sec.) is required to be set up for the purpose of delaying the start of communication between this machineand a switching hub.Field RemedyWhen the symptom occurs, start the ping command 60 seconds or more after the machine starts up.- How to start PING command:User mode > System Settings > Network Settings > TCP/IP Settings > PING Command- How to change Startup Time:User mode > System Settings > Network Settings > Startup Time Settings (Settable range: 0 to 300 sec.)14.2.4.2 Connection Problem14.2.4.2.1 E291 Error Code: Occurs when upgrading system software using SST0010-4117iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Case in the field ]DescriptionIn the field, the symptom occurred when a PC with the service support tool (SST) was connected to the machine, and then the machine was started up innormal mode (by turning on the main power switch while pressing the "1" and "7" keys at the same time).Field RemedyWhen the symptom occurs, follow the procedure below.1. Open the Command Prompt screen on the PC making the following selection [Start > Programs > Accessories > Command Prompt], type "IPCONFIG"in [C:\ >], press the Enter key, and then, change the setting for "IP Address" and "Subnet Mask" to the following:- IP Address: 172.16.1.160- Subnet Mask: 255.255.255.0Note: Never enter the following addresses in "IP Address".- 172.16.1.0- 172.16.1.100- 172.16.1.2552. On the Command Prompt screen, type "Ping_172.16.1.110" (the IP address assigned to the machine) in [C:\ >], and press the Enter key. If "Unknown host172.16.1.110" is displayed, type the correct IP address and make sure that Ping is successful.3. In the machine, make the following selection [Service mode > COPIER > FUNCTION > SYSTEM > DOWNLOAD] to make sure that the service supporttool screen is opened.14.2.5 Transmission/fax-related14.2.5.1 Transmission Problem14.2.5.1.1 Latter half of image is lost when scanning and sending A3-size original from DF0009-2432iR2270 / iR2870 / iR3570 / iR4570 / / iR2270N / / iR2870N / / iR3570N / / iR4570N / iR2230 / / / iR3530
