Chapter 1414-2114.2.2.3 Counter Malfunction14.2.2.3.1 Card Reader-C1: Card cannot be recognized (Card No. 2500)0010-4186iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Case in the field ]DescriptionAccording to the specification of the card reader, any number from "1" through "2001" can be entered as the smallest number of the card. Since 1000 cardsstarting with the entered number are acceptable, in order to make the card reader recognize the card "2500", enter any number from "1501" through "2001"as the smallest number.Field RemedyIn service mode [COPIER> Function> INSTALL> CARD], enter any number from "1501" through "2001".14.2.2.4 Malfunction/Faulty Detection14.2.2.4.1 1011 Jam Code: Occurs on machine with finisher-S1 when executing APVC control (DGAMMA) in service mode0009-9826iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Inspected by Canon Inc. ]Field RemedyUpgrade the ROM on the DC Controller PCB to version 4.01 or later. With these versions, the APVC control sequence is modified so as to support themachine equipped with the finisher-S1. When you want to connect the finisher to the machine, but it is impossible to upgrade the ROM right away, executethe APVC control first and then connect the finisher.- 1011 Jam Code: Feed stationary jam at inlet path sensor (PI5) of finisher-S114.2.2.4.2 Size of paper on manual feed tray is detected incorrectly0009-9827iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Inspected by Canon Inc. ]Field RemedyWhen the machines with the following serial numbers cause the symptom and they have the history on replacement of the DC controller, follow the stepsbelow to register the basic paper width of the manual feed tray.1. Place an A4R size paper on the manual feed tray and set the size guide to the A4R width.2. In service mode [COPIER > FUNCTION > CST > MF-A4R], press OK to register the width.3. As for an A6R size and A4 size papers, follow the same steps as the avobe. (In service mode, select [MF-A6R] for the A6R paper and [MF-A4] for the A4size paper.)3. In service mode [COPIER > ADJUST > CST-ADJ > MF-A4R/MF-A6R/MF-A4], check the registered width of each paper, and then write down the widthon the service label.DescriptionIn the inspection, the symptom occurred on the machines with the following serial numbers, because the paper width detection resister on the DC ControllerPCB was different from that on the service part DC Controller PCB.Serial Number[iR4570]120V machine: KAY00001 to KAY00002230V machine for EUR: KAZ00001 to KAZ00013230V machine: KBB00001 to KBB00005[iR3570]230V machine for EUR: KBG00001 to KBG00006[iR2870]120V machine: KBM00001 to KBM00002230V machine for EUR: KBN00001 to KBN00005230V machine: KBP00001 to KBP00006[iR2270]230V machine for EUR: KBU00001 to KBU000214.2.2.4.3 DADF-N1: False detection of document size occurs upon installation0010-4189iR2270 / iR2870 / iR3570 / iR4570 / / / / / iR2230 / / / iR3530 / / / /[ Case in the field ]DescriptionWhen the symptom occurs, follow the procedure below to adjust the tray width.1. In service mode [FEEDER > FUNCTION], select [TRY-A4] or [TRY-LTR].2. Move the tray side guide to the index "A3/A4" or "LTR/11x17".3. On the LCD, highlight the service mode item that has been selected in the step 1, and press [OK] to register the A4 or LTR width.4. In service mode [FEEDER > FUNCTION], select [ TRY-A5R] or [TRY-LTRR].5. Move the tray side guide to the index "A5R" or "STRM/LTRR/LGL".6. On the LCD, highlight the service mode item that has been selected in the step 4, and press [OK] to register the A5R or LTRR width.7. Press and hold the control panel switch for 3 seconds or more, press the Start button on the LCD, and then turn the main power switch OFF. Ten secondslater, turn the main power switch ON again.14.2.2.4.4 No paper indication does not disappear/paper lifting plate for cassette3 and 4 does not ascend: Cassette Feeding Unit-Y1/Y20010-6733iR2270 / iR2870 / iR3570 / iR4570 / / iR2270N / / iR2870N / / iR3570N / / iR4570N / iR2230 / / / iR3530 / / / / /[ Inspected by Canon Inc. ]DescriptionAs a result of inspection, the following was found: The paper lifting plate for the cassette 3 and 4 does not ascend and no paper indication does not disappearbecause J214-1 of the PS controller has poor connection.Field RemedyWhen the symptom has occurred, check if J214-1 of the PS controller is removed from the housing, and then re-insert it if necessary.FM2-2764 PS Controller Assembly
