5-28 Phaser 6180MFP Multifunction Printer Service ManualPrint-Quality TroubleshootingBlank Print (No Print)The entire image area is blank.Initial Actions■ Check the paper transfer path.■ Ensure there are no debris on the transfer path.Troubleshooting Reference TableApplicable Parts Example Print■ Transfer Unit, PL4.1.1■ Laser Unit, PL5.1.12■ Print Cartridge (C/M/Y/K),PL5.1.17-20■ Dispenser, PL5.2.10■ HVPS, PL5.2.15■ Scanner Controller Board, PL9.1.1■ Image Processor Board, PL9.1.20■ MCU Board, PL9.2.13■ ADF Scanner Assembly, PL11.1.1Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Perform Test Print (Cyan 20%,Magenta 20%, Yellow 20%, andBlack 20%): Service Mode > PrinterDiag > Test Print.2. Does the error still occur whenprinting?Go to step 6. Go to step 2.2 1. Perform a copy job.2. Does the error still occur whencopying?Go to step 3. Complete.3 Does the document on the ADF ordocument glass have incorrect faceup?Place thedocument in thecorrect position.Go to step 4.4 1. Check the Scanner Controller Boardwiring harness connectors P/J64and P/J65. Reseat the connectors.2. Does the error still occur?Replace the ADFScannerAssembly(page 8-103).Go to step 5.Complete.Blank Print