3-22 Phaser 6180MFP Multifunction Printer Service ManualError Messages and CodesJam at ScannerJam has occurred at the ADF. The following troubleshooting procedureapplies to these errors.Applicable Chain Link■ Chain Link 005-110: Jam at Scanner (Pickup Jam)■ Chain Link 005-121: Jam at Scanner (ADF Jam)Initial Actions■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Scanner Controller Board, PL9.1.1■ ADF Scanner Assembly, PL11.1.1■ ADF Feed Roller, PL11.1.3■ “Map 3 - Image Processor Board andDispenser Motors” on page 10-12■ “Automatic Document Feeder WiringDiagram” on page 10-53Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the original document.2. Does the document meet the ADFspecifications?Go to step 2. Use thedocument glassmode or changethe paper type.2 1. Check the ADF.2. Is the ADF completely closed?Go to step 3. Close the ADF.3 1. Check the paper feeding.2. Did the document feed through theADF?Go to step 4. Go to step 5.4 1. Check the document path.2. Are there debris on the documentpath?Remove thedebris.Go to step 7.5 1. Check the ADF Feed Roller forcorrect installation and damages.2. Is the ADF Feed Roller correctlyinstalled?Go to step 6. Is the ADF FeedRollerdamaged?Replace theADF Feed Roller(page 8-110).
