Phaser 6180MFP Multifunction Printer Service Manual 3-159Error Messages and CodesTask ErrorCommunication error has occurred while performing a copy job. The followingtroubleshooting procedure applies to these errors.Applicable Chain Link■ Chain Link 116-397: Controller Error (Communication Error with AIOC)■ Chain Link 116-398: Controller Error (Communication Time Out withAIOC)■ Chain Link 117-313: Controller Communication Error (ESS DataTransmission Error)Initial Actions■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Scanner Controller Board, PL9.1.1■ Image Processor Board, PL9.1.20■ AIO-ESS Harness AssemblyPL10.1.14■ “Map 3 - Image Processor Board andDispenser Motors” on page 10-12■ “Fax Controller Wiring Diagram” onpage 10-50Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Turn the printer Off, wait for fiveseconds, and turn the printer backOn.2. Does the error still occur whencopying?Go to step 2. Complete.2 1. Check the wiring harness connectorP/J480 on the Image ProcessorBoard. Reseat the connector.2. Does the error still occur whencopying?Go to step 3. Complete.3 1. Check the wiring harness connectorP/J48 on the Scanner ControllerBoard. Reseat the connector.2. Does the error still occur whencopying?Go to step 4. Complete.
