3-106 Phaser 6180MFP Multifunction Printer Service ManualError Messages and CodesMPC Communication ErrorCommunication error has occurred between the MPC and the Controllerduring download. The following troubleshooting procedure applies to thiserror.Applicable Chain Link■ Chain Link 016-740: MPC Comm. Error (Download Comm Error)Initial Actions■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Image Processor Board, PL9.1.20■ Multi-Protocol Network Card(Option), PL9.1.23Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the Multi-Protocol NetworkCard (MPC) for correct installation.2. Is the MPC installed on the ImageProcessor Board?Go to step 2. Install the MPC(page 8-95).Go to step 2.2 1. Check the printer firmware.2. Does the firmware have the correctversion?Go to step 3. Update thefirmware(“FirmwareUpdate” onpage A-3).3 1. Check the MPC for correctinstallation. Reseat the MPC(page 8-95).2. Does the error still occur after thefirmware has been updated?Go to step 4. Complete.4 1. Check the Image Processor Boardfor correct installation. Reseat theImage Processor Board(page 8-90).2. Does the error still occur after thefirmware has been updated?Go to step 5. Complete.
