Phaser 6180MFP Multifunction Printer Service Manual 4-81General TroubleshootingPrinter Continually Displays Insert Print CartridgeInitial Actions■ Check the Print Cartridge life using CentreWare IS.■ Cycle printer power.■ If problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Print Cartridge (Y/M/C/K),PL5.1.17-20■ Print Cartridge Sensor, PL5.2.6■ MCU Board, PL9.2.13■ Toner Sensor Harness, PL10.1.7■ “Developer” on page 10-38Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the Print Cartridge for correctinstallation.2. Is the Print Cartridge correctly installed?Go to step 3. Reseat thePrintCartridge(page 8-11).2 Does the error still occur? Go to step 3. Complete.3 1. Perform the CRU Sensor test: ServiceMode > Printer Diag > Engine Diag >Sensor Test > CRU Sensor.■ Yellow CRU Sensor (page 4-45)■ Magenta CRU Sensor (page 4-46)■ Black CRU Sensor (page 4-47)■ Cyan CRU Sensor (page 4-48)2. Does the number on the Control Panelincrease by 1 when the Print Cartridge isreseated?Replace theMCU Board(page 8-88).Go to step 4.4 1. Replace the Print Cartridge (page 8-11).2. Does the error still occur?Go to step 5. Complete.5 1. Check the Toner Sensor wiring harnessconnectors between the Print CartridgeSensor and the MCU Board.■ Yellow: P/J19 and P/J191■ Magenta: P/J19 and P/J192■ Black: P/J19 and P/J193■ Cyan: P/J19 and P/J1942. Are the connectors securely connected?Go to step 6. Reconnecttheconnectors.Go to step 6.6 Does the error still occur? Go to step 7. Complete.
