3-72 Phaser 6180MFP Multifunction Printer Service ManualError Messages and CodesLoad Tray 2 (Paper Size Mismatch)The paper size mismatch is detected in Tray 2. The following troubleshootingprocedure applies to this error.Applicable Chain Link■ Chain Link 024-910: Load Tray 2 (IOT Paper Size Mismatch)Initial Actions■ Inspect the tray to ensure that it is free of obstructions, is loaded withsupported paper, and the guides are adjusted correctly.■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map Reference■ Tray 2, PL2.1.1■ Tray 2 Retard Roll, PL2.2.17■ Tray 2 Size Switch, PL7.1.18■ MCU Board, PL9.2.13Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the paper size.2. Does the paper size meet thespecifications?Go to step 2. Replace thepaper with thecorrectspecifications.2 1. Check the paper size setting.2. Does the paper match with thesettings on the printer ControlPanel?Go to step 4. Correct thepaper settingson the printerControl Panel.3 Does the error still occur whenprinting?Go to step 4. Complete.4 1. Reseat the Tray Paper End Guide.2. Does the error still occur?Go to step 5. Complete.5 1. Replace Tray 2.2. Does the error still occur whenprinting?Go to step 6. Complete.
