3-168 Phaser 6180MFP Multifunction Printer Service ManualError Messages and CodesNetwork Scan ErrorFailed to access SMTP/SMB/FTP server. The following troubleshootingprocedure applies to these errors.Applicable Chain Link■ Chain Link 016-783: Network Scan Error, Invalid SMB/FTP Server(Server Path List Error)■ Chain Link 016-784: Network Scan Error, Invalid Write Permission (FileWrite Access Error)■ Chain Link 016-786: Network Scan Error, Communication Time Out(Data Communication Time Out)■ Chain Link 016-787: Network Scan Error, Directory Not Found (MakeDirectory Error)■ Chain Link 016-788: Network Scan Error, File Name Exists Error (SMB/FTP Same File Name Detection Error)■ Chain Link 016-789: Network Scan Error (Post Operation Error)■ Chain Link: Network Scan Error, Connection Time Out■ Chain Link: Network Scan Error, SMTP Connection FailedInitial Actions■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Scanner Controller Board, PL9.1.1■ Image Processor Board, PL9.1.20■ Multi-Protocol Card, PL9.1.23Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the network connection usingping command.2. Does the printer connect to thenetwork?Go to step 2. Go to step 5.
