Phaser 6180MFP Multifunction Printer Service Manual 3-63Error Messages and CodesNon-Xerox Print Cartridge InstalledThe Printer does not have a genuine Xerox Print Cartridge installed. Thefollowing troubleshooting procedure applies to this error.Applicable Chain Link■ Chain Link 193-700: Non-Xerox Toner (Custom Toner Mode)Initial Actions■ Check the Print Cartridge life using CentreWare IS.■ Cycle printer power.■ If problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack References■ Print Cartridge (Y/M/C/K),PL5.1.17-20■ MCU Board, PL9.2.13■ CRUM Harness, PL10.1.9Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the Print Cartridge(s) forcorrect installation.2. Is the Print Cartridge(s) correctlyinstalled?Go to step 3. Reseat the PrintCartridge(s)(page 8-11).Go to step 2.2 Does the error still occur when theprinter is turned On?Go to step 4. Complete.3 Is the Print Cartridge a Xerox PrintCartridge?Go to step 5. Install a XeroxPrint Cartridge.4 1. Check the CRUM Connector forcorrect installation.2. Is the connector securelyconnected?Go to step 5. Reseat theCRUMConnector(page 8-56).Go to step 5.