Phaser 6180MFP Multifunction Printer Service Manual 4-97General TroubleshootingColor Fax TroubleshootingColor Faxing job has failed. The following troubleshooting procedure appliesto this error.NoteThe following limitations apply to Color faxing.■ Color Fax cannot be used while receiving or transmitting a Fax.■ When reading a document to be faxed in the document glass mode,only one page can be transmitted.■ If the Fax machine on the other party side is made by other supplieror other Xerox model, there may be a case that color transmission orcolor reception of Fax cannot be made.■ There will be no retransmission when an error occurs during Color faxtransmission.■ Color Fax cannot be used by Direct Fax.■ The data of Color Fax cannot be transferred to other parties.Initial Actions■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Scanner Controller Board, PL9.1.1Troubleshooting Procedure TableStep Actions and Questions Yes No1 Did the user operate the Fax machinecorrectly?Go to step 2. Complete.2 Does the error occur when sending a Fax? Go to step 3. Check withthe sender oninformation:■ Faxmachine■ Originaldocument■ Faxsettings■ Fax menu3 1. Check the Fax settings: System > AdminMenu > Fax Settings > Color Fax.2. Is the Color Fax setting On?Go to step 4. Turn theColor Faxsetting to On.
