Phaser 6180MFP Multifunction Printer Service Manual 3-57Error Messages and CodesPrint Cartridge CRUM Error (Yellow/Magenta/Cyan/Black)The Print Cartridge CRUM communication is detected. The followingtroubleshooting procedure applies to these errors.Applicable Chain Link■ Chain Link 093-925: Black CRUM Error■ Chain Link 093-950: Yellow CRUM Error■ Chain Link 093-951: Magenta CRUM Error■ Chain Link 093-952: Cyan CRUM ErrorInitial Actions■ Check the Print Cartridge life using CentreWare IS.■ Cycle printer power.■ If problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Print Cartridge (Y/M/C/K),PL5.1.17-20■ CRUM Connector, PL5.2.1■ MCU Board, PL9.2.13■ CRUM Harness, PL10.1.9■ “Map 2 - Laser Unit and Feeder” onpage 10-11■ “Map 4 - LVPS and MCU Board” onpage 10-13■ “Developer” on page 10-38Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the Print Cartridge(s) forcorrect installation.2. Is the Print Cartridge(s) correctlyinstalled?Go to step 3. Reseat the PrintCartridge(s)(page 8-11).Go to step 2.2 Does the error still occur when theprinter is turned On?Go to step 4. Complete.3 Is the Print Cartridge a Xerox PrintCartridge?Go to step 5. Install a XeroxPrint Cartridge.4 1. Check the CRUM Connector forcorrect installation.2. Is the connector securelyconnected?Go to step 5. Reseat theCRUMConnector(page 8-56).Go to step 5.
