Phaser 6180MFP Multifunction Printer Service Manual 3-59Error Messages and CodesNon-Xerox Print Cartridge Error (Yellow/Magenta/Cyan/Black)The Print Cartridge CRUM ID error indicates that a non-Xerox Print Cartridgeis installed. The following troubleshooting procedure applies to these errors.Applicable Chain Link■ Chain Link 093-960: Non-Xerox Toner, Invalid Yellow■ Chain Link 093-961: Non-Xerox Toner, Invalid Magenta■ Chain Link 093-962: Non-Xerox Toner, Invalid Cyan■ Chain Link 093-926: Non-Xerox Toner, Invalid BlackInitial Actions■ Check the Print Cartridge life using CentreWare IS.■ Cycle printer power.■ If problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Print Cartridge (Y/M/C/K),PL5.1.17-20■ MCU Board, PL9.2.13Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Check the Print Cartridge for correctinstallation.2. Is the Print Cartridge correctlyinstalled?Go to step 3. Reinstall thePrint Cartridge(page 8-11).2 Does the error still occur? Go to step 3. Complete.3 Reseat the Print Cartridge. Does theerror still occur?Go to step 4. Complete.4 1. Replace the Print Cartridge(page 8-11).2. Does the error still occur?Replace theMCU Board(page 8-88).Complete.