Phaser 6180MFP Multifunction Printer Service Manual 3-195Error Messages and CodesReport ErrorReport Error has occurred. The following troubleshooting procedure applies tothese errors.Applicable Chain Link■ Chain Link 017-980: Report Error (Report File Open/Close Error)■ Chain Link 117-314: Report Error (Report Program Error)■ Chain Link 133-281: Fax Report Error (Power Off Report Create Fail)Initial Actions■ Cycle printer power.■ If the problem persists, follow the procedure below.Troubleshooting Reference TableApplicable Parts Wiring and Plug/Jack Map References■ Scanner Controller Board, PL9.1.1Troubleshooting Procedure TableStep Actions and Questions Yes No1 1. Turn the printer power Off and backOn.2. Does the error still occur?Go to step 2. Complete.2 1. Check the Country settinginformation on the Control Panel:System > Admin Menu > FaxSettings > Country.2. Is the Country setting correct?Go to step 3. Change theCountry Settingto the correctcountry.3 1. Check the Scanner Controller Boardfor correct installation. Reseat theScanner Controller Board(page 8-99).2. Does the error still occur when theprinter is turned On?Replace theScannerController Board(page 8-99).Complete.