Phaser 6180MFP Multifunction Printer Service Manual 4-5General TroubleshootingService DiagnosticsThe Phaser 6180MFP has built-in diagnostics that allow access to Sensors,Clutches, Solenoids, printer status, turning the motors On and Off, and someNVRAM access. Using these tests, service technicians should be able todiagnose the problems quickly and isolate which component or sub assemblypart needs replacement.If confronted with an error that requires more than a cursory investigation toclear or when directed by a troubleshooting procedure, use ServiceDiagnostics to exercise selected sub-assemblies or parts in the vicinity of thereported error. Diagnostic tests are controlled from the Control Panel and aredescribed in detail in “Service Diagnostics” on page 4-5.Entering Service Diagnostics1. Turn the printer power Off.2. Press and hold the Up and Down Arrow buttons simultaneously and turnthe printer power On.3. Please wait... message is displayed.4. Continue to hold the buttons until the Service Mode message isdisplayed on the Control Panel and release the buttons.5. Select the appropriate option to perform diagnostics procedures.■ Fax/Scanner Diag■ Printer DiagUsing Service DiagnosticsMost of the diagnostic tests are straightforward and require no additionalexplanation, but there are some that require specific conditions be met toachieve meaningful results. These instructions cover each of the test groups,listing special instructions, conditions, or other information necessary tosuccessfully interpret the results of the diagnostic tests.
