4-110 Phaser 6180MFP Multifunction Printer Service ManualGeneral TroubleshootingOperating System and Application ProblemsWindows 2000, Windows XP, Windows Server Troubleshooting1. To select Classic Look, click Start, select Control Panel, and selectTaskbar and Start Menu.2. Select the Start Menu tab and then Classic Start Menu.3. Click OK.This troubleshooting section assumes you have completed the followingtasks.■ Loaded a Phaser printer PCL or PostScript printer driver.■ Printed and kept a current copy of the Configuration page.Verify Settings1. Verify the settings on the Configuration page.■ Get Address is set to: DHCP, Panel, DHCP/Autonet, BOOTP, andRARP (depending on your network configuration).■ Current IP Address is set correctly. (Note this address if it isassigned by Auto IP, DHCP, or BOOTP.)■ Subnet Mask is set correctly (if used).■ Default Gateway is set correctly (if used).■ LPR is enabled. Verify that the LPR and Port 9100 (AppSocket)settings are set as desired.2. Verify that the client is logged on to the network and printing to the correctprint queue. The user should also have access to the Phaser printerqueue.Verify Driver Installation1. From the desktop, right-click My Network Places, and select Properties.2. Right-click Local Area Connection and select Properties.3. Click the General tab. View the list of installed network protocols to verifythat TCP/IP is installed. (For more information, contact your networkadministrator.)4. Click Install to install any components not listed, and then restart yourcomputer.5. From the Start menu, select Start > Settings > Printers and Faxes.6. Right-click the printer icon, and select Properties.7. Click the Advanced tab. Verify that the correct printer driver is installed.8. Click the Ports tab. Verify that the IP Address in the Print to theFollowing Ports list is identical to the one on the Configuration page. Youmay need to click the Configure Port button to see the IP address. Ifnecessary, re-select the TCP/IP number used for the printer.
