19 Troubleshooting184 Xerox Phaser 3635 System Administration GuideIncorrect TCP/IP AddressIn certain situations you may find the machine is configured with anincorrect IP Address or displays a network error. There are severalpossible causes of this:1. When the machine boots up it discovers that it has beenconfigured with an IP Address that is owned by anothermachine.Solution - Configure the machine with a unique IP Address.2. The machine cannot connect to the DHCP or BootP server. Themachine will use AutoIP to establish an address.Solution - Check the DHCP or BootP server works correctly. Configurethe printer with a static IP Address.3. The printer has an IP Address of 169.254.x.x.Solution - The machine cannot connect to the DHCP or BootP server.The printer has used AutoIP to establish an address. Check the DHCPor BootP server works correctly. Configure the printer with a static IPAddress.NOTE: AutoIP (AutoNetting) When DHCP or BootP are enabled onthe machine, AutoIP is automatically enabled. If a DHCP or BootPserver does not respond with an IP Address, the machine will useAutoIP to configure its own IP Address in the 169.254.0.0 range.When the machine connects to the DHCP or BootP server it willobtain a dynamic IP Address as normal.If the machine is configured with a static IP Address, it will not useAutoIP.I cannot access CentreWareInternet Services.1. Ensure that the Xerox machine is configured with a valid IPAddress.2. Ensure HTTP is enabled within the Tools area at the Userinterface (UI) screen.3. Ensure that the Online button is enabled within the Tools areaat the UI.4. Within your web browser, set the option to bypass the proxyserver for local addresses.Problem Action
