19 Troubleshooting182 Xerox Phaser 3635 System Administration GuidePrintingProblem ActionI cannot print to the machine. 1. Ensure that there are no network connectivity problems withthe Xerox machine.2. Print a Test Page from the Xerox print driver to the machine toverify connectivity.3. Ensure that the print server is functional.4. Print a Configuration Report at the Xerox machine to Ensurethat the network address information is correctly configured.5. Ensure that the correct print driver is installed on the User'sworkstation.The machine is printing slowly. 1. Configure the Xerox machine with an Ethernet speed thatmatches the speed set on your hub or switch.2. Ensure that the correct print driver is installed on the User'sworkstation.My jobs are deleted or themachine is requesting me to login.1. If Xerox Standard Accounting (XSA) is enabled on yourmachine, check that you have entered the correct User ID thatyou have not exceeded your allocation. Refer to Xerox StandardAccounting on page 113.2. If Authentication is enabled on your machine, check that youhave entered the correct password.3. If Guest Authentication is enabled on your machine and a Userhas entered an incorrect PIN number five times, all Users arelocked out of all services for five minutes. Wait for five minutesand then access the machine again with the correct Guest PINnumber.My jobs are not printing on thecorrect paper.1. Ensure your required paper is loaded into the machine and theguides are pushed up to the edge of the paper.2. Close the paper tray. The paper selection screen will pop up onthe User Interface screen.3. Select the options according to the paper loaded in the tray.4. In your print driver, select the paper type according to thesettings that you programmed the paper tray with.
