Xerox Phaser 3635 System Administration Guide 17319 TroubleshootingThis chapter contains problem solving procedures and how to further assistance. For moreinformation, refer to the following sections.• Problem Solving Procedure on page 173• Network Scanning on page 174• LDAP on page 177• Server Fax on page 179• Embedded Fax on page 180• Network Accounting on page 181• Printing on page 182• Connectivity on page 183• Store Files on page 185Problem Solving ProcedureThis section enables you to identify the network-related machine problems. Use thefollowing steps to identify and solve the problem. If the problem is not network related, referto the User Guide for corrective action.1. Resolve any local copier or fax problems first. Perform the corrective action that isrecommended by the User Guide. Do not attempt to resolve a network problem if thelocal copier and fax functions are not operating correctly.2. Check that the machine has power and it is switched on.3. Check that the network cable is connected to the machine.4. Check that the network cable is connected to the workstation.5. Check that the correct print driver for the machine is selected at the workstation.6. Check that the software application being used to send print jobs is set up correctly.7. If printing and faxing documents are not available from a workstation, re-install aprint driver on the workstation.8. Call the local Xerox Welcome Center, where a representative will assist in thediagnosis and solution of the problem.
