6.1 MESSAGE MANAGER’S MAILBOX (Mailbox 9998)Installation Manual 1936.1.3 Company Greetings (Enter #6 9998,5,1)1. Access the Message Manager’s Main Command Menu.2. Press [5] to modify messages.3. Press [1] to change the Company Greeting.4. Continue following voice prompts through appropriate menus. Prompts lead you throughthe choices and recording process.After you record the company greeting, it may be necessary to enter programmingthrough the terminal and set the company greeting assignment under the Port SettingsMenu, Trunk Service Menu and Holiday Service Menu. This tells the system whatcompany greeting to play on each port and trunk (CO line) group. A company greetingshould be very short.Example: "Thank you for calling ABC Company". It is not necessary to give any otherinstruction within the company greeting because instructions will follow the companygreeting automatically. If Interview Service follows, explanations should be included in thefirst question (work for the subscriber who maintains the Interview Service mailbox). IfCustom Service follows, explanations should be included in the first menu (work for theMessage Manager).6.1.4 Custom Service Greetings (Enter #6 9998,5,4)1. Access the Main Menu of Message Manager’s Service.2. Press [5] to modify messages.3. Press [4] to change the Custom Service Menu.4. Continue following voice prompts through appropriate menus. Prompts lead you throughthe choices and recording process.Example: Custom Service Greeting: "Thank you for calling ABC Company. If you knowyour party’s extension, you may dial it at any time during this message".NoteThis prompt should match the prompt that is selected for each port. The recording will beplayed directly after the call is received.6.1.5 Customizing User Prompts (Enter #6 9998,5,6)The customer may want to enter user prompts in place of the factory-provided systemprompts. To change the user prompts:1. Access the Main Menu of Message Manager’s Service.2. Press [5] to modify messages.3. Press [6] to modify the User Prompts.4. Press [1] to change User Prompt 1, or Press [2] to change User Prompt 2.5. Press [1] to change specified prompts, or Press [2] to change all prompts.6. Enter the Prompt Number you want to change.
