5.2 PORT SETTING OPTIONS174 Installation Manual5.2.10 Automated AttendantAutomated Attendant service answers incoming calls and waits for the caller to input anextension number. It transfers the caller to the appropriate extension.Callers can access Automated Attendant Service by:• Automated Attendant Port—This service can be programmed independently of anyor all ports of the VPS. Callers reaching these ports access Automated Attendantservice.• Service Access Command—A caller can switch to Automated Attendant service bydialing [#8] during a call.• Via Custom Service—The call transfer service can be assigned to a keypad digitwithin a Custom Service. After pressing this key, the caller enters AutomatedAttendant Service.NoteWhen the VPS calls an extension, the VPS waits for a reply. This waiting time isestablished by "Call Transfer No Answer Time" in Table B-32 (B6.8 Other Parameters).5.2.11 Department Dialing ServiceCallers can access extensions by pressing a key 1 through 9 (one-touch dialing). As a guidefor the caller, the Message Manager should record the Department Dialing Menu—forexample, "Thank you for calling. For overseas travel, press 1. For domestic travel, press 2. Forgroup travel, press 3".This service can be assigned to a keypad digit within Custom Service; after pressing this key,the caller will hear the Department Dialing Menu.5.2.12 Operator ServiceThis service (when enabled) can be accessed via:• Voice Mail—Rotary Telephone Service allows rotary callers to reach all extensionsand mailboxes.• Automated Attendant—Dial 0 and your call will go to Operator Service.• Custom Service—The Operator Service can be assigned to a keypad digit within aCustom Service; after pressing this key, the caller enters Operator Service. OperatorService can also be the destination of "no-DTMF-input".Operator Service offers callers many chances to reach a human operator. Operator Servicecan be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At eachstage, there are other options for busy cases and no-answer cases. Operator Service can beprogrammed differently for Day, Night, Lunch, or Break Mode. Each operator can be assigneda mailbox for message-taking.
