5.6 TRAINING THE SUBSCRIBERInstallation Manual 1895.6 TRAINING THE SUBSCRIBERThe System Administrator should explain the basic functions of the VPS to all the subscribers.He should explain which service (Voice Mail service, Automated Attendant service, InterviewService, or a Custom service) will play during the day, and what services will play during night,lunch, and breaks. He should explain that outside callers are called "non-subscribers"because they do not have mailboxes. VPS guidance prompts will assist non-subscribers inreaching the extension or mailbox they need. He should explain the responsibilities of theSystem Administrator, the Message Manager, and the System Manager—and how each canbe contacted (phone number and/or mailbox number).The System Administrator should also explain the special privileges of VPS subscribers.Subscribers can call from any touchtone telephone in the world and get their messages. Tocheck messages (or change mailbox parameters) from an outside telephone, do the following:As soon as the VPS plays a guidance message, Press code [# 6 ] and then themailbox number. For example, a subscriber who has extension 1015 and mailbox 1015would press code [# 6 1015]. If the subscriber has a password enabled, the passwordmust be entered.With Toll Saver enabled, the subscriber can call the VPS from anywhere in the world and findout if there are any new messages in his mailbox without incurring telephone charges.If the subscriber forgets his password, he should contact either the System Administrator orthe System Manager. Either one can clear the password so that the subscriber can establisha new password.Explain the purpose of the General Delivery Mailbox. The Message Manager will periodicallycheck it, and forward the contents to the appropriate subscriber.Explain the purpose of the System Group Distribution Lists. They can be created by theSystem Administrator to facilitate the distribution of messages to several subscribers. Inparticular, senior staff members ought to know how to take advantage of System GroupDistribution Lists. Twenty lists can be created, with 20 mailboxes in each list.Finally, if Custom Service menus are used, subscribers should be encouraged to listen tothese menus often and make suggestions for improvement. Custom service is a very powerfulfeature of the Panasonic VPS. Make the most out of this feature.
