1.1 WHAT THE VPS CAN AND CANNOT DO18 Installation Manual1.1 WHAT THE VPS CAN AND CANNOT DO1.1.1 Why Voice Processing?The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards toappropriate extensions, takes and stores messages, and notifies subscribers when messagesare left. Subscribers may send and transfer messages to other subscribers within the system.The VPS is easy to use, helping callers through the system with step-by-step voice prompts.Unlike handwritten messages or those left with answering services, VPS messages areconfidential; they are stored in a mailbox and retrieved only with the subscriber’s password.Other advantages of the VPS are clarity and accuracy, which are commonly lacking withwritten messages. The messages come directly from the caller, in the caller’s own voice. Tofurther ensure accuracy, the system allows the sender to correct or change messages beforesaving them. Messages can be erased or transferred by the recipient.1.1.2 Basic OperationsGreeting Callers:The VPS greets callers with a prerecorded message that includes directions for leaving andediting messages. The VPS can list single-digit numbers for each available extension ormailbox. Callers who know the extension of the person they wish to reach may dial theextension number at any time. Callers with rotary phones are transferred to a preprogrammeddestination (which is often an operator or the General Delivery Mailbox) to leave a message.Sending Messages:Callers can review and edit messages before leaving them in a mailbox. Subscribers can sendmessages to an individual or to several mailboxes at once. The message sender can thenverify that the other subscriber has received the message.Receiving Messages:There are several different message notification methods that subscribers can use. They canchoose to be notified by message waiting lamp, beeper, or a call from the system to anotherline. System programming determines whether a subscriber will be notified each time amessage is left. (Subscribers can choose to receive message notifications differentlydepending on the time of day.) Mailbox parameters, which accommodate 5-100 messages,determine the maximum length of messages. If the system is connected using DPTIntegration, subscribers can press a pre-assigned button to record conversations into theirown mailboxes or other subscribers’ mailboxes while talking on the phone. DPT Integrationalso allows subscribers to screen messages as they are being left, or intercept them ifrequired.
