5.2 PORT SETTING OPTIONS166 Installation ManualRemember that it is possible and often necessary to have 1 custom service lead to anothercustom service. For example, if someone presses [1] for sales, you might want another menuto say "for new car sales, press [1]; for used car sales, press [2]". This way, callers are routeddirectly to the person best suited to handle them.Sample Custom Service for Foreign LanguagesIf you are an airline or travel agency, your callers might not be fluent in English. You can easilyaccommodate several languages with Custom Service. For example, each key on the keypad(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 sothat the caller can select a language with one-touch dialing. For example, the top menu couldbe: "For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. ForJapanese, press 5. For Chinese, press 6... etc." (of course, selections should be recorded intheir respective languages).At the next level, create menus in each language for Day Mode. For example, Custom ServiceMenu 2 (the one for English callers) might be: "For departure information, press 1. For arrivalinformation, press 2. For reservations, press 3. To leave a message, press 4. To send a fax,press 5". Thus at this level (or at an even lower level) a caller can be guided in his native tongueto the right person (extension), the right message-taker (mailbox), or the right device (faxmachine).In parallel, create menus in each language for Night, Lunch, and Break Modes. For example,Custom Service Menu 16 for Night Mode might be: "Sorry, we are closed for the day. Ourregular business hours are from 9 am to 5 pm, Monday through Friday. If you would like toleave a message, press 1 now. If you would like to send a fax, press 2 now". Record a similarmessage for the other languages in each mode.5.2.2 Custom Service FeaturesTime Service (1-5-2-2)Set each day of the week for the correct Day, Night, Lunch, or Break Mode.Intercom Paging (1-5-8-7)This feature is only available with DPT Integration.When needed, change the paging code for each of the paging groups.Example for KX-TD1232: All sales telephones have been placed in extension group 3 insystem program [602]. No hunting type assigned in system program [106]. Assign eachsalesperson’s mailbox to a different COS in the VPS and assign the paging group to thatCOS. (This tells the VPS which paging group to dial). In the Intercom paging section,assign the number "333" to the paging group assigned to the sales dept.Fax Management (1-5-8-8)Assigns up to 2 fax machines that can be extensions from the PBX. If the CNG tone is heard,the VPS will automatically forward the call to the first fax machine. If the first fax machine isbusy or does not answer (is out of paper), the VPS forwards the call to the second fax machine.This also allows to assign an extension as the fax manager to be notified on incoming faxes.
