Xerox Document Centre Reference Guide Page 11 - 911. Sixth SenseSystem ToolsTroubleshootingThe on-line support link enables a Service Technician to identifymost of the problems that will be encountered.If a service call is required, information that is gathered through theOn-Line Support Link will provide the technician with a betterunderstanding of the problem and will help to identify the necessaryparts to fix the machine the first time. This ultimately reduces thetime that is required for an on-site service call.If you experience a connection problem while using the On LineSupport Link, take the appropriate corrective measures. To verifythe fix solution, press the Run RDT Test button. If the test runssuccessfully it will clear the fault.The following table lists the fault codes and the necessary correctivemeasures. If the problem persists contact the Xerox WelcomeCenter.Fault Possible causes SolutionFault 21-300System Softwareunable to communicatewith modeml Bad Modeml Bad Installationl Contact the Xerox WelcomeCentre for further assistance.Fault 21-304No dial tone at modeml Bad telephone linel Bad telephone cordl Improperinstallationl Test the telephone line using atelephone set.l Verify installation of the cord.Fault 21-708Host modem doesn’tanswerl Wrong TelephoneNumberprogrammed orPBX Escape CodeRequiredl System Downl System Busyl Verify the correct number is beingdialed. Ensure the code typicallydialed to obtain an outside line orPBX Escape code, as well as anyauthorization codes areprogrammed.l Contact the Xerox WelcomeCentre for further assistance.
