Remedy: Remove and reinsert the cable connection between the printer and thecontroller. Power off and on both the printer and the controller. If the problem persists,call the Customer Support Center.127-311Cause: Detected a fatal error by the controller.Remedy: Power on/off both the controller and the printer. If the problem persists,contact the Customer Support Center.General problemsFuser: Copy/print paper size, type, and weight selections do not match the installed fuserCause: While attempting to copy or print, the machine’s UI displays an error messagestating that it is unable to copy/print on the selected paper with the current FuserAssembly.Remedy: Perform one of the following:• Replace the fuser assembly with one that supports the specific paper size, type, andweight selections that were chosen for the current job.• Continue with the copy/print job by pressing Start on the UI.NoteThe fuser assembly may be damaged as a result of pressing Start and overridingthe current fuser width settings.• Cancel the current copy/print job.The machine will not power ONRemedy:• Check the power cord installation.• Firmly press the ON/OFF button on the top of the machine.• Check the main power switch located inside the front door/cover. Press the ON/OFFbutton.• Check the ground fault interrupter (GFI) circuit breaker on the back of the machine.If it is in the Off position, press the switch to the On position.• Check to see if the AC outlet is receiving voltage. (Connect another appliance to theoutlet to verify voltage.)Message will not clearRemedy:• If the fault is a paper jam, ensure that any paper is removed from the appropriatearea and that there are no hidden or small pieces of paper left behind.• Reboot your machine by powering OFF and ON using the On/Off button at the frontof your machine.10-29Xerox® Color C75 PressUser GuideProblem solving
