When Problems Occur8-4Troubleshooting8Q. : Are the subaddress and the password stored in the destination list correctly?A. : Check the stored entries of the destination list.The remote fax is slow to switch over to the receiving mode, and errors always occur.Q. : Is a pause inserted in the telephone number?A. : When sending to a machine that takes time to switch over for fax receiving,insert a pause after the other party’s telephone number.Problems Receiving DocumentsThe machine will not receive documents.Q. : Does the machine have sufficient memory?A. : Erase unwanted documents and error documents from memory in order toincrease the amount of available memory. (See ‘Erasing Received Documentsfrom Memory,’ on p. 4-9.)Q. : Is the reception password set in your machine’s communication controlsettings?A. : If an RX password is set in the System settings, documents can be receivedonly from senders that use the correct password.Memory Lock cannot take place.Q. : Is there sufficient available memory?A. : Erase unwanted documents and error documents from the memory in order toincrease the amount of available memory. (See ‘Erasing Received Documentsfrom Memory,’ on p. 4-9.)Erase unwanted documents from the memory boxes. (See ‘Printing or ErasingDocuments in a Memory Box,’ on p. 3-7.)Quality of printed originals is uneven.Q. : Is the platen glass of the other party’s machine clean?A. : Make a few copies using your machine. If the copies are not streaked, theproblem is in the other party’s machine. Contact the other party and ask them toclean their machine’s platen glass, and send the document to them again.
