02/20002-19DocuPrint N2125 RAP 10, RAP 11Status Indicator Repair Analysis ProceduresInitial IssueSelect Test Print and Run test prints. When the error code appears, inspect the position oflead edge of the paper. The lead edge of the paper passes between the BTR and thePrint Cartridge Drum.Y NCheck for contamination or obstructions between the Registration Rolls and the PrintCartridge Drum.The Detack Saw is clean and free of contamination.Y NClean the Detack Saw or Replace the Transport Chute Assembly (REP 6.1)Inspect paper path between Transport Chute Assembly and the Fuser Assembly. Thepaper passes through the Fuser Assembly.Y NReplace the Fuser Assembly (REP 6.2).Replace the Print Engine Controller PWB (REP 9.3).Replace with fresh, dry paper.RAP 11 Paper Jam / Exit (E4)There is a paper jam at the Exit Sensor.ProcedureCheck the paper in the paper trays. Ensure the paper is installed correctly and the end guidetouches the rear of the paper stack. The paper is within specification. If Custom Mode is used,ensure the settings are correct. All settings are correct and the paper is within specifica-tion.Y NInstall fresh paper that is within specification or correct settings.Check the paper path for contamination, paper, or other obstructions. The paper path isclean and free of obstructions.Y NRemove obstructions and clean components as necessary.Enter Diagnostics and select Test Print. Run 25 prints from Tray 1. When the error code isdisplayed, there is paper on the Exit Sensor.Y NOpen the Rear Cover and the Fuser Access Cover. Check the Exit Sensor Actuator. Theactuator moves freely and returns to the home position when released.Y NRepair actuator or replace the Fuser Assembly (REP 6.2).Enter diagnostics and select Component Test. Scroll to Sensor Input test and press Enter.Open the Fuser Access Cover and use a piece of paper to block and unblock the ExitSensor. The number on the LCD increments each time you press and release theactuator.Y NGo to RAP 48.Replace Print Engine Controller PWB (REP 9.3).Open the Rear Cover and check the Face Up Chute Assembly for contamination or obstruc-tions. The chute assembly is clean and free of obstructions.Y NClean of replace the Face Up Chute Assembly as necessary (PL 1.2).Select Component Test. Scroll to Exit Motor FWD and press Enter. The Exit Motor rotates.Y NGo to RAP 49.The Exit Rollers and Pinch Rollers (on the Rear Cover) rotate smoothly.Y NReplace the Exit Rollers or Gears as necessary (PL 7.1).Check the Fuser Assembly for obstructions or contamination. The Fuser is clean and free ofobstructions.Y NClean or replace the Fuser Assembly (REP 6.2), as necessary.A BA
