02/20001-5DocuPrint N2025/N2825 1.3, 1.4Service Call ProceduresInitial Issue1.3 Initial ActionsInitial Actions are used to gather information from the operator concerning problems at thelocal machine. Make note of symptoms, error messages, error codes or other information con-cerning the problem that the operator may provide. This information may help identify an inter-mittent or unusual problem.Procedure1. Ensure that the power cord is connected to the wall outlet and to the machine.2. Check for paper or other objects in the paper path.3. Remove all paper from the output tray(s).4. The Rear Cover and Top Cover are closed.5. The paper is loaded correctly in the Paper Tray(s).6. Ask the operator to describe, or if possible, demonstrate the problem.7. If the problem is the result of incorrect operator action, refer the operator to the User doc-umentation or to another customer support function.8. Refer to Section 2 if an error message is displayed.9. If possible, print the “Configuration Sheet”. To print the Configuration Sheet, press andrelease [1] or [5] until “Print Menu” is displayed. Then press and release [2] or [6] until“Config Sheet” is displayed. Press Enter [4] to print the sheet. If the sheet is blank, go toIQ RAP 2.10. Determine that the configuration settings are correct.11. If possible, print the “Fault History”. To print the “Fault History” press and release [1] or [5]until “Print Menu” is displayed. Then press and release [2] or [6] until “Fault History” is dis-played. Next, press Enter [4] to print the sheet. The Fault History will list the error codesand the meter count when the event happened. Use the Fault History to determine the fre-quency of a problem. Access the Error Code Tables (Table 1 or Table 2) and perform thecorrective action as instructed.12. If the Fault History can not be printed, the fault history can be displayed on the ControlPanel. To display the “Fault History” press and release [1] or [5] until “Print Menu” is dis-played. Then press and release [2] or [6] until “Display Faults” is displayed. Next, presspress [3] to display the last fault that occurred. Continue to press and release [3] to displaythe error codes in order from the newest to the oldest. Pressing and releasing the [4] keywill display the codes in order from the oldest to the newest. The Display Faults will dis-play the error code and the meter count when the event happened. An example of the dis-play “E9-2 #820”, where E9-2 is the error code and #820 is the meter count.13. Proceed to Corrective Actions.1.4 Corrective ActionsProcedureEnsure that Initial Conditions are met and that the Initial Actions have been completed. Switchthe main power off, wait 10 seconds, then switch the main power on. The Main Drive Motorruns.Y NPerform RAP 2.The display indicates an upper row of 16 solid squares that remain on for 1 second (Figure 1).The display is correct.Y NIf machine indicates an error message, see the Error Code Table in section 2. If the dis-play is blank or has garbled text, perform RAP 25.The Main Drive Motor runs for 8 seconds, then stops.Y NPerform RAP 16.The Fuser Fan runs at high speed for 5 seconds, then switches to low speed.Y NPerform RAP 20.The LCD Panel will come on again and display “Power On” and the Power On Diagnostic(POD) software “Version x.xxx” (Figure 2). The display is correct.Y NPerform RAP 25/ RAP 26.The Control Panel LEDs 1, 2, 3, and 4 turn on momentarily then turn off (blink).Y NPerform RAP 25/ RAP 26.The display comes on and (*) shows in the upper row (Figure 3). The display is correct.Y NPerform RAP 25/ RAP 26.A row of (*) (16) form across the top of the display (Figure 4). The display indications arecorrect.Y NPerform RAP 25/ RAP 26.A second row of (*) (16) form across the bottom of the display (Figure 5). The display indica-tions are correct.Y NPerform RAP 25/ RAP 26.Control Panel LED 1 comes on and remains on.Y NPerform RAP 25/ RAP 26.The LCD Panel now displays the Controller Software and Version level (x.xx-xx) (Figure 6).The display indications are correct.
