192TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or aproblem is not described below.Symptom Cause/solution ReferenceRecording cannot be performed. • Is "On" is selected for "Recording mode"?Check whether the settings are appropriate. 42• Are the settings of the schedules appropriate?Check whether the settings are appropriate. 35Cannot play back images. • Are there any recorded images on the hard disk drives?Check if there are recorded images. 70• Users who have logged into the system may not beauthorized to playback images recorded on the harddisk drives.Check the user level settings of these users.57• Users who have logged into the system may not beauthorized to display the images from cameras.Check the user level settings of these users.57Audio is not output from the cam-era.Or audio is accompanied by noise.• Is the audio encoding format of the camera set to"G.726(32kbps)"?This recorder supports "G.726(32kbps)" only. Checkthe setting of the connected camera.−• Is other than "Selected camera" selected for "Audiooutput camera" in the "Monitor" - "Advanced setup"tab?Check whether the setting is appropriate.48Cannot control the cameras. • Check whether the camera numbers and IP addressesthat are displayed on the setup menu - the "Advancedsetup" menu - the [Camera] page - [Camera registra-tion] tab.11• Check if the user name and password has correctlybeen entered on the setup menu - the "Advancedsetup" menu - the [Camera] page - [Camera registra-tion] tab.14The message "Please insert amedium." is displayed even after anexternal storage device is inserted.• After the external storage device is inserted, it may taketime to recognize the medium. Close the message win-dow and wait for a while before retry.−
