13-17TroubleshootingChapter 13TroubleshootingToner may be low or unevenly distributed.• Redistribute the toner inside the toner cartridge (1 p. 12-7). If the problempersists, replace the toner cartridge (1 p. 12-7).■ Cannot receive using Error Correction Mode (ECM).The other party’s fax machine may not support ECM.• If this is the case, the document is received without ECM.ECM may be disabled.• Make sure ECM on your FAX is enabled (1 ECM RX, p. 14-7).• Contact the other party to check if ECM on their fax machine is enabled.■ Errors occur frequently while receiving.The telephone lines may be in poor condition, or you may have a badconnection.• Lower the reception speed (1 RX START SPEED, p. 14-10).The other party’s fax machine may not be functioning properly.• Contact the other party and have them check that their fax machine isfunctioning properly.Copying Problems■ Cannot make copies.The document may not be loaded correctly.• Make sure the document is loaded correctly in the ADF (1 p. 4-3).• Make sure the operation panel is closed.The document may not meet the requirements for the FAX.• Make sure you load documents that meet the requirements for the FAX(1 p. 4-2).■ MEMORY FULL appears in the LCD when makingmultiple copies.The FAX’s memory is full.• Print, send, or delete any documents stored in memory (1 p. 9-5) to free upspace in the FAX’s memory, then start again.The document you are copying may have too many graphics.• If multiple pages are being copied, separate the pages into smaller stacks. Ifnot, make the desired number of copies one at a time as needed.NoteFor additional troubleshooting, see Printing Problems, p. 13-18.
