6© 2008 - 2011 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO2020C/2330C/2820C/2830C/3520C/3530C/4520CERROR CODE AND TROUBLESHOOTING6 - 1056.2.22 Other service call[F100] HDD format error(1) Check if the HDD is mounted.(2) Check if the specified HDD is mounted.(3) Check if the connector pins of the HDD are bent.(4) Check if the connectors CN116, CN132 on the SYS board is disconnected.(5) Replace the harness.(6) Format the HDD. (Key in “2” at 08-690.)(7) Replace the HDD.(8) Replace the SYS board.[F101] HDD unmounted[F102] HDD start error[F103] HDD transfer time-out[F104] HDD data error[F105] HDD other error(1) Check if the connectors of the HDD are disconnected.(2) Check if the connector pins are disconnected or the wires of harnesses are open circuited.(3) Perform the bad sector check (08-694). If the check result is OK, recover the data in the HDD. Ifthe check result is failed, replace the HDD.(4) Replace the SYS board.[F106] Point and Print partition damage(1) Turn the power OFF and start up the Setting Mode (08).(2) Key in “662” and press the [START] button. (Partition clearing is performed.)(3) Restart the equipment.(4) Access TopAccess. Click the [Administration] tab, and then click the Maintenance Menu to open.Then install the “Point and Print” driver.[F107] / SHR partition damageInitialize the Electronic Filing using the Setting Mode (08-666).[F108] /SHA partition damageInitialize the shared folder using the Setting Mode (08-667).[F120] Database abnormality(1) Check that no jobs remain and rebuild the databases. (Perform 08-684.)(2) If the error is not recovered, initialize the HDD. (Key in “2” at 08-690.)Notes:• If you rebuild the databases with a job remaining, delete it after finishing.• When “Rebuilding all databases (08-684)” is performed, all data in the Address Book andMailbox are deleted. If you back up the data in advance, they will be recovered by restoringthem after rebuilding the database.
