Getting HelpPhaser® 6180MFP Multifunction Printer10-40Getting HelpThis section includes:■ Control Panel Messages on page 10-40■ PrintingScout Alerts on page 10-40■ Online Support Assistant on page 10-40■ Web Links on page 10-41Xerox provides several automatic diagnostic tools to help you produce and maintain printquality.Control Panel MessagesThe control panel provides you with information and troubleshooting help. When an error orwarning condition occurs, the control panel displays a message informing you of the problem.For more information, see Control Panel Error Messages on page 10-32.PrintingScout AlertsPrintingScout is a tool that is included on the Software and Documentation CD-ROM. Itautomatically checks the printer status when you send a print job. If the printer is unable toprint your job, PrintingScout automatically displays an alert on your computer screen to letyou know that the printer needs attention.Online Support AssistantThe Online Support Assistant is a knowledge base that provides instructions andtroubleshooting help to solve your printer problems. You can find solutions for print quality,media jams, software installation, and much more.To access the Online Support Assistant, go to www.xerox.com/office/6180MFPsupport.