Problems With the PrinterPhaser® 6180MFP Multifunction Printer10-28Problems With the PrinterIf you encounter a problem with your printer, use the following table to troubleshoot and fixthe problem. For additional troubleshooting information, see Print Quality on page 10-20.Warning: Never open or remove printer covers that are secured with screws unlessspecifically instructed in the manual. A high voltage component can cause electric shock. Donot try to alter the printer configuration, or modify any parts. An unauthorized modificationcan cause smoke or fire.Caution: Probable causes of trouble are that the printer, computer, server or other hardware isnot correctly set for the network environment you are using, or a printer restriction has beenexceeded.Symptom Reason/ActionNo power Is the power to the printer turned off?Press the power button to the On position to turn on the power.Is the power cord disconnected or not securely connected?Turn off the power to the printer, and connect the power cord to the poweroutlet again. Then, turn on the power to the printer.Is the power cord connected to a power outlet with the correct voltage?Connect the printer exclusively to a power outlet with a suitable voltageand current rating.Is the printer connected to an uninterruptable power supply?Turn off the power to the printer, and connect the power cord to a suitablepower outlet.Is the printer connected to a power strip shared with other high-powerdevices?Connect the printer to a power strip that is not shared with otherhigh-power devices.Cannot print Is the light of the Ready indicator off?If so, this printer is offline or in the menu setting mode. See MainComponents and Their Functions on page 2-2.Is there a message displayed on the control panel?Follow the message to correct the problem. See Control Panel ErrorMessages on page 10-32.Cannot scan fromcomputerIs the printer connected to the computer with a USB cable?Connect a USB cable between the computer and printer.Is the scan driver installed?Install the scan driver.
