Chapter 9 Frequently Asked Questions 9-5Frequently AskedQuestionso Are you receiving faxes but the faxes have errors?In the Advanced Receive Fax setup options dialog box, in the DesktopManager, select the Error Correction (ECM) option. ECM sending orreceiving should help with problems due to poor telephone lines.However, you might have to try again. If the sending fax unit does notsupport ECM transmission, the document is sent in the normal modewithout error checking.o Is a received fax not printing?Your toner cartridge might be out of toner. Change the toner cartridge.Check your paper supply. Be sure you are using paper that meets thepaper requirements for this unit.o Is the quality of the received fax poor?Remember, the sending fax machine usually determines documentquality. Ask the other party to check that their top cover and scanningglass are clean.o Does the MultiPASS printer continue to ring if you pick up a voicecall with another phone?The MultiPASS printer does not recognize an extension phone connectedto another phone jack (that is, a phone connected to the same phone line,but not connected to the MultiPASS printer).If a call comes in and you pick it up with an extension phone, theMultiPASS printer continues to ring for a time, checks for a fax, and thendisconnects.Images Are Not Scanning Properlyo Are you having problems scanning an image with your TWAIN-compliant Windows application?If you installed the TWAIN-compliant Windows application afterinstalling the Desktop Manager, there may be a problem with the TWAINsystem files that were overwritten. To correct the problem, reinstall theDesktop Manager software.
