9-2 Frequently Asked Questions Chapter 9MultiPASS Printer Cannot Be Initialized.o Is the operation panel blank?You might have a power problem. Check that the power cord is pluggedsecurely into the unit, and that your electrical source is OK. You shouldhave the MultiPASS printer connected directly to its own AC outlet andnot connected to a power strip to which your computer is connected.o Is the unit set to the correct parallel port?Make sure that the MultiPASS printer is configured for the correctparallel port in the Printer Properties dialog box. Be sure that it is theonly device configured to a particular port. The MultiPASS printeroperates properly only with a dedicated parallel port. Remove anyswitch boxes, zip drives, tape backups, docking stations, or scanners fromthe parallel port if necessary. Check both ends of the printer cable to besure that it is securely fastened.MultiPASS Service Cannot Be Restarted.o Is there a message indicating that the device is not found?If you receive a message indicating that the MultiPASS device cannot befound, be sure that the MultiPASS printer is connected correctly to theport.o Is there a message indicating that the device is incompatible?Be sure the MultiPASS printer is connected correctly to the port. Thenopen the MultiPASS Status Monitor window and display the menu. Onthe MultiPASS Status Monitor menu, click Reconnect.Faxes Are Not Being Sent Correctly.o Is the operation panel blank?You might have a power problem. Check that the power cord is pluggedsecurely into the unit, and that your electrical source is OK.
