August 20072-709WorkCentre 5687 Family 20-323, 20-324, 20-327Status Indicator RAPs20-323, 20-324 Fax System Memory Low RAP20-323 The fax system memory is low, less than 6Mb.20-324 There is not enough memory to use the fax service.Initial ActionsMake a backup of the phone book and the customer settings, using the NVM save and restoretool on the PWS. Refer to Portable Work Station and Tools, GP 5.ProcedureSwitch off the machine, then switch on the machine, GP 14. The fault still occurs.Y NGo to SCP 6 and complete the final actions.Check that the correct size of compact flash memory is installed:• 32Mb for one telephone line.• 256Mb for two telephone lines.The correct value of compact flash memory is installed.Y NInstall the correct value of compact flash memory, PL 20.10 Item 3.Clear the fax card NVM. Go to dC132 NVM Initialization. Select Embedded Fax NVM initialisa-tion. Perform the routine, Reformat. The fault is cleared.Y NInstall a new compact flash memory, PL 20.10 Item 3.Go to SCP 6 and complete the final actions.20-327 Extended Fax PWB Failure RAP20-327 The registers cannot be accessed on the extended fax PWB.Initial ActionsMake a backup of the phone book and the customer settings, using the NVM save and restoretool on the PWS. Refer to Portable Work Station and Tools, GP 5.ProcedurePerform the following:• Switch off the machine, then switch on the machine, GP 14.• Check if the extended fax PWB is installed, PL 20.10 Item 2.• Check that the extended fax PWB is connected correctly into the riser PWB.• If an extended fax PWB has just been installed and the Fax continues to reset with anerror message. Perform the following:– Remove the extended Fax PWB from the embedded fax PWB and install the embed-ded fax PWB back into the machine.– Complete the removal procedure in 22-417 Embedded Fax Remove Failure RAP– Remove the embedded fax PWB and install the extended fax PWB onto it.– Install the embedded fax PWB and extended fax PWB and complete the install pro-cedure.• Install a new extended fax PWB, PL 20.10 Item 2.
