August 20071-3WorkCentre 5687 Family SCP 1Service Call ProceduresSCP 1 Initial ActionsUse the Service Call Procedures to find a problem with the machine.Use the Initial Actions to collect the information on the machine performance.Also refer to SCP 7 Machine Features.Initial Actions• Switch off the machine, then switch on the machine, GP 14.• If the machine cannot be switched off, go to 03-374 Power Off Failure RAP.ProcedureWARNINGSwitch off the electricity to the machine, GP 14. Disconnect the power lead from thecustomer supply while preforming tasks that do not need electricity. The electricity cancause death or injury. Moving parts can cause injury.WARNINGDo not work in a small area. 1 m (39 inches) of space is needed to work safely.1. Take note of problems, error messages or error codes. If necessary, refer to Machine Sta-tus.2. Ask the operator to describe or demonstrate the problem.3. If the problem is the result of an incorrect action by the operator, refer the operator to theuser documentation.4. Check the steps that follow:a. The power lead is connected to the wall outlet and to the machine.b. The documents are not loaded in the DADH or on the document glass.c. The paper is loaded correctly.d. All paper trays are closed.e. All covers are closed or installed.f. If a telephone line cable is installed, make sure that the cable is connected betweenthe line socket and the wall jack.g. If a telephone line cable is installed, make sure that the customer telephone line isfunctioning.5. Check the machine service log book for previous actions that are related to this call.6. If this service call is the first service call to this machine, go to SCP 2 First Call Actions. Ifthis service call is not the first call, go to SCP 3 Normal Call Actions.Machine StatusTo display a list of all fault codes on the UI, perform the steps that follow:1. Press the Status Key on the UI.2. Touch the Fault tab on the UI.3. Touch the All Faults button on the UI.To display the event log on the UI, perform the steps that follow:1. Press the Status Key on the UI.2. Touch the Fault tab on the UI.3. Touch the Event Log button on the UI.To display the active messages on the UI, perform the steps that follow:1. Press the Status Key on the UI.2. Touch the Fault tab on the UI3. Touch the Active Messages button on the UI.
