2-9Phaser 3635MFP 03-200, 210, 220, 230, 240, 250, 03-300, 310, 320,Status Indicator RAPsDraft 403-200, 210, 220, 230, 240, 250 MSOK Faults RAPThese are the faults displayed when the machine encounters MSOK problems. The faults arelisted in code order, together with any recommended actions.MessagesWARNINGSwitch off the electricity to the machine. Disconnect the power cord from the customersupply while performing tasks that do not need electricity. Electricity can cause death orinjury. Moving parts can cause injury.Refer to Wiring Diagram 6.03-200 System Fault - IOT Serial Number Invalid, Call for AssistanceThe IOT serial number is invalid. Perform the following:1. Contact Field Engineering for assistance.03-210 System Fault - MSOK Invalid - Call for Assistance (MMSOK)The MSOK serial number is invalid. Perform the following:1. Contact Field Engineering for assistance.03-220 System Fault - MSOK Invalid - Call for Assistance MMSOK BitThe MSOK has the manufacturing SOK serial number but not the MMSOK part. Perform thefollowing:1. Contact Field Engineering for assistance.03-230 System Fault - MSOK Page Count ExceededThe IOT has attempted to print more pages that the MMSOK can print. Perform the following:1. Remove the MMSOK, then install the MSOK.2. Contact Field Engineering for further assistance.03-240 System Fault - Invalid Machine or MSOK SNThe MSOK SN is empty. Perform the following:1. Contact Field Engineering for assistance.03-250 MSOK MissingThe MSOK is not installed. Perform the following:1. Check that the MSOK is connected to the main PWB.03-300, 310, 320, 330, 340 OSOK Faults RAPThese are the faults displayed when the machine encounters OSOK problems. The faults arelisted in code order, together with any recommended actions.MessagesWARNINGSwitch off the electricity to the machine. Disconnect the power cord from the customersupply while performing tasks that do not need electricity. Electricity can cause death orinjury. Moving parts can cause injury.Refer to Wiring Diagram 5.03-300 System Fault - Message: Please Insert Option Key to Enable Machine Per BSThe machine has detected that the OSOK is not installed. Perform the following:1. Install the PEK.2. Contact Field Engineering for further assistance.03-310 System Fault - Message: OSOK Previously Used in Different Machine Per BSThe machine has detected that the OSOK has previously been used in a different machine.Perform the following:1. Obtain, then install a valid FEK.2. Contact Field Engineering for further assistance.03-320 System Fault - Option SIM InvalidThe machine has detected that the OSOK has previously been used in a different machine.Perform the following:1. Obtain, then install a valid FEK.2. Contact Field Engineering for further assistance.03-330 System Fault - Not Inserted ProperlyThe machine has detected that the OSOK is not installed correctly. Perform the following:1. Remove, then reinstall the OSOK.2. Contact Field Engineering for further assistance.03-340 Option Installed Remove SIMThe option has been successfully installed. Perform the following:1. Remove the FEK.2. Contact Field Engineering for further assistance.
