3-13Phaser 3635MFP IQ10Image QualityDraft 4IQ10 Ghost Images RAPUse this RAP when the printed sheets have ghost images, as shown in Figure 1.Figure 1 Ghost imagesProcedureWARNINGSwitch off the electricity to the machine. Disconnect the power cord from the customersupply while performing tasks that do not need electricity. Electricity can cause death orinjury. Moving parts can cause injury.WARNINGDo not touch the fuser while it is hot.Perform the following:1. Measure the distance between the image and the ghosted image. Refer to Table 1 todetermine the possible cause of the defect.2. If the distance between the image and the defect matches the print cartridge, perform thefollowing:• Ensure that the paper tray settings match the paper or media size in the trays.Ensure the media is within specification. Refer to GP 9 Paper and Media Specifica-tions.• Refer to Wiring Diagram 2. Check the spring contacts between the HVPS, PL 1.10Item 3, and the print cartridge, PL 9.10 Item 1. The spring contacts supply the volt-ages to the print cartridge. If necessary, clean the spring contacts.• If necessary, install a new print cartridge, PL 9.10 Item 1.3. If the distance between the image and the defect matches the transfer roll perform the fol-lowing:• Check the transfer roll, PL 9.10 Item 2, clean as required. If the lifetime of the trans-fer roll is greater than 70K sheets, install a new transfer roll, PL 9.10 Item 2.4. If the distance between the image and the defect matches the heat roll or pressure rolls,perform the following:• Enter dC330 code 10-200 and 10-210. Ensure that the fuser is operating within thecorrect temperature range. Refer to GP 7 Machine Specifications.• Switch off the machine. Remove the fuser assembly. Check that the thermistor, PL10.12 Item 16 is clean and in good contact with the fuser. Check the wiring to thethermistor. Install new components as necessary, PL 10.10 to PL 10.15.Table 1 Defect distanceDefect distance Roll Component Parts List Ref.95mm (3.7 inches) Xerographic drum Print cartridge PL 9.10 Item 138mm (1.5 inches) Charge roll Print cartridge PL 9.10 Item 145mm (1.8 inches) Supply roll Print cartridge PL 9.10 Item 147mm (1.9 inches) Transfer roll Transfer roll PL 9.10 Item 289mm (3.5 inches) Heat roll Fuser assembly PL 10.15 Item 151mm (2 inches) Pressure roll 1 Fuser assembly PL 10.15 Item 264mm (2.5 inches) Pressure roll 2 Fuser assembly PL 10.15 Item 3
