1-4 Phaser 3635MFPSCP 3, SCP 4Draft 4Service Call ProceduresSCP 3 Normal Call ActionsNormal Call Actions are used to determine the reason for the service call.ProcedureNOTE: If a fault message appears at any time. Refer directly to the RAP for the fault messageand perform the procedure.If possible, perform the following:1. Review any defective print or copy samples.2. Determine that the user accessible settings are correct. If necessary refer to the user doc-umentation.3. Check all job queues and verify with the customer any requirement to print the documentsin memory, before switching off the power or clearing memory.4. Print the Customer Assistance Report (Call for Assistance), then record the total printcount.5. Go to SCP 4 Fault Analysis.SCP 4 Fault AnalysisFault Analysis is used to identify a fault.ProcedureWhen diagnosing or repairing a fault in a particular subsystem, exercise the machine in allmodes until the fault is determined. In the instance of finding more than one fault or failure, cor-rect one fault before going to the next fault. If no fault is found, go to SCP 5 Subsystem Mainte-nance.Fault CodesIf a fault code is displayed, go to the relevant RAP.Power FailureIf the machine fails to switch on, go to the 01A Power Failure RAP.Boot FailureIf the machine is in a continuous boot cycle and does not come to a Ready to Copy state, go tothe OF6 Unable to Boot RAP.UI FaultsIf the machine is on but the UI is blank, go to the OF2 UI Touch Screen Error RAP.Fax FaultsIf the machine has a fax fault, go to the 20A Fax Faults Without a Code RAP.Stapler FaultsIf the machine has a stapler fault, go to the OF5 Stapler Fault RAP.Copying FaultsIf the machine does not copy correctly when the customer uses features such as auto sizedetect, edge erase, book copying and image shift, go to the OF4 Copying Error RAP.Audible NoiseIf the machine is making an unusual noise, go to the OF1 Audible Noise RAP.Overheating or SmellsIf the machine is creating excessive heat or odors, go to the OF3 Air Systems RAP.Image Quality DefectsIf the image quality is defective, go to the IQ1 Image Quality Entry RAP.For image quality specifications, refer to the following:• IQS 1 Solid Area Density.• IQS 2 Skew.• IQS 3 Registration.
