10-24 Troubleshooting Chapter 10Telephone ProblemsProblem Cause SolutionYou cannot dial The telephone line may Be sure the telephone line isnot be connected properly. correctly connected to theMultiPASS (see your Quick StartGuide).The unit may not be getting Make sure the power cord ispower. connected to the MultiPASSand to an AC outlet; makesure the AC outlet has power.The MultiPASS may not If you have a pulse line, bebe set for the type of sure the MultiPASS is set fortelephone line in use pulse dialing (see page 8-4).(pulse/tone).The phone disconnects The MultiPASS may not be Make sure the MultiPASSwhile you are talking plugged in properly. is plugged in correctly.on the line If the MultiPASS is in Disable the “If Silence is heardAnswer Machine Mode and for” option in the AnsweringSilent Receive is enabled, Machine Mode Option of thethe unit will switch to fax Advanced Receive Fax dialogreceive mode when it detects box.a period of silence.Copying ProblemsProblem Cause SolutionThe MultiPASS will not The document may not be Make sure the document is setmake a copy loaded correctly in the ADF. facedown in the ADF and theLCD displays DOCUMENTREADY.Make sure the operator panelis closed.The telephone may be off hook. Make sure the telephone isin its cradle.The toner cartridge is not Make sure the toner cartridgeinstalled. is installed correctly.The MultiPASS may not be Try to print a document frombe operating properly. your computer.
