10-18 Troubleshooting Chapter 10Print Quality ProblemsProblem Cause SolutionPrint is not clear The paper you are using Make sure you are usingmay not be supported by paper that matches thethe unit. specifications (see page A-1).You may be printing on the Some paper has a right sidewrong side of the paper. for printing. If the print qualityis not as clear as you would likeit to be, try turning the paperover and printing on the otherside.Printed output has Toner may be low or Remove the toner cartridgevertical white lines unevenly distributed. and gently rock it from frontto back and from side to side toevenly distribute the toner.If this does not solve theproblem, replace the tonercartridge.Paper Feeding ProblemsProblem Cause SolutionPaper does not load The multi-purpose tray may Make sure the stack of papercontain too many sheets. in the multi-purpose tray doesnot exceed the limit mark.Paper may not be inserted Make sure the stack of papercorrectly in the multi-purpose is inserted into the multi-tray. purpose tray, and the paperguides are adjusted correctly.Certain types of paper may not Try feeding the paper throughfeed properly through the the multi-purpose tray, onemanual feed slot. sheet at a time.Paper is loaded skewed Paper may not be stacked Make sure the stack of paper(printing is skewed) correctly in the multi-purpose is straight in the multi-purposetray. tray.Make sure there are no gapsbetween the stack of paper andthe paper guides.Make sure the paper exit path isclear.
