10-20 Troubleshooting Chapter 10Faxing ProblemsProblem Cause SolutionCannot send a The MultiPASS may have Unplug the unit and let itdocument overheated. cool for several minutes. Trysending again.The MultiPASS may not be If you have a pulse line, beset for the type of telephone sure the MultiPASS is setline in use (pulse/tone). for pulse dialing.The document may not Remove the document, stackhave been fed correctly it, and load it into the ADFinto the MultiPASS. correctly (see page 1-12).Make sure the operator panelis closed.The one-touch or coded Check the one-touch or codedspeed dialing number you speed dialing button and beused may not be registered sure it is registered correctly.for the feature you wantto use.The receiving fax may be Call the other party and askout of paper. them to make sure paper isloaded.There may be other documents Allow time for the currentbeing sent from memory. document to finish sending.An error may have occurred Check the LCD for an errorduring sending. message.The telephone line may not Make sure there is a dial tonebe working properly. when you lift the telephone.If not, contact the localtelephone company.The receiving fax machine may Make sure the receiving faxnot be a G3 fax machine. machine is compatible withthe MultiPASS (which is a G3fax machine).Images on faxes The receiving fax machine may Check the MultiPASS byreceived from the not be working properly. making a copy. If the copy isMultiPASS are clear, the problem may be inspotted or dirty the receiving fax machine.The document may not be Remove the document andproperly inserted in the load it correctly into theADF. ADF. See page 1-12.
