Chapter 10 Troubleshooting 10-15TroubleshootingPrinting ProblemsProblem Cause SolutionThe ALARM light The MultiPASS may have a Clear any paper jams. Seecomes on and the paper jam. page 10-3.MultiPASS L6000beeps while printing If you cannot clear theproblem, unplug theMultiPASS, wait 15 seconds,then plug it in again. (You willlose any documents stored inmemory.) If the problem isfixed, the ALARM light will beoff and the LCD display willshow the date and ReceiveMode (Standby Mode).If the ALARM light stays on,call the Customer Care Center.See page 1-2.Data from computer is The power cord may not Check that the power cord isnot printed be plugged in securely. plugged securely into the unitand into the wall outlet. If theMultiPASS is plugged into apower strip, make sure thepower strip is plugged in andturned on.The interface cable may not Check the interface cablebe securely connected to the connection.MultiPASS and the computer.The interface cable may Make sure the cable is anot be the correct type. bi-directional parallel interfacecable less than 6.6 feet (2 m) inlength.The MultiPASS or computer Unplug the MultiPASS andmay have been turned on turn off the computer. Plugwhen you connected the the unit back in and turninterface cable. the computer back on again.The toner cartridge may need Rock the toner cartridge.to be replaced. See page 9-11.The application you are Check the computer and theprinting from may not be application to make sure theyset up properly. are configured correctly.