10-12 Troubleshooting Chapter 10Message Error Code Cause ActionCHANGE CARTRIDGE — The toner cartridge Rock the cartridge tomay be empty. distribute the tonerinside (see page 9-11).If necessary, replace thetoner cartridge. Anydocuments received inmemory will be printedautomatically.Memory may be full Replace the tonerbecause toner ran out. cartridge and have theother party send thefax again.CHECK COVER/CART — The toner cartridge Make sure the toneris not installed properly. cartridge is installedproperly.The front cover is open. Close the front cover.CHECK DOCUMENT #001 The document is Remove the documentjammed in the ADF. you are trying to send orcopy and start again.CHECK PAPER SIZE The size of the paper Set the correct paperin the multi-purpose size in the Receive Faxtray and that specified dialog box of thein the MultiPASS setup Setup Options in theare different. MultiPASS DesktopManager (see page 8-7).CHECK PRINTER — The toner cartridge may Reinstall the cartridgebe defective. and try your operationagain.If the error does notclear, try unplugging theunit. Wait severalminutes, then plug itback in. Also, tryinstalling a new tonercartridge.The unit is connected Make sure the powerto an uninterruptible cord is plugged into anpower supply (UPS). AC outlet.CLEAR PAPER JAM #009 There is a paper jam Remove any paper fromor the multi-purpose the multi-purpose tray.tray is empty. Clear the paper jam (seepages 10-5 to 10-10).Then reload paper in themulti-purpose tray. Anydocuments received inmemory will be printedautomatically.
