TroubleshootingWorkCentre 7500 Series Multifunction Printer 197User GuideRestarting the Printer1. Locate the two power switches.2. Turn off the switch on the top of the printer. A message appears on the control panel that warns thatthe printer is turning off.3. If the printer turns off, then turn on the switch to restart the printer.4. If the printer does not turn off after two minutes, then open the front cover and turn off the secondswitch.5. Turn on the bottom switch, then turn on the top switch to restart the printer.If the problem is not resolved by restarting the printer, see the table in this chapter that best describes theproblem.Printer Does Not Turn OnProbable Causes SolutionsThe power cord is not correctly plugged intothe outlet.Turn off the printer, and plug the power cord securely into the outlet.Something is wrong with the outlet connectedto the printer. Plug another electrical appliance into the outlet and see if itoperates properly. Try a different outlet.One of the power switches is not turned on. Turn off both of the power switches. Wait two minutes then turn onboth of the switches.The printer is connected to an outlet with avoltage or frequency that does not match theprinter specifications.Use a power source with the specifications listed in ElectricalSpecifications on page 258.CAUTION: Plug the three-wire cord (with grounding prong) directly into a grounded AC outlet only.Do not use a power strip. If necessary, contact a licensed electrician to install a properly groundedoutlet.Printer Resets or Turns Off FrequentlyProbable Causes SolutionsThe power cord is not correctly plugged intothe outlet.Turn off the printer, confirm that the power cord is correctly pluggedinto the printer and the outlet, then turn on the printer.A system error occurred. Contact your Xerox ® service representative with the error message.Check the control panel fault history. For details, see Viewing Faultsand Error Messages on the Control Panel on page 248.
