Samsung OfficeServ 7100 Technical Manual

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

OfficeServ 7100 PROGRAMMINGTECHNICAL MANUAL PART 8 APRIL 20078.1.168.1.8.7 Message DistributionScenario:A customer who works in a sales department would like messages left in hismailbox to be deleted from his box and copied to 5 of his coworkers if he isunable to listen to the message within 15 minutes. When one of the 5 listens tothe message it should be removed from the other 4 subscribers' mailboxes.Planning:We know that the List block can be used to distribute messages to multiplepeople. We also know that the List box can be set up to remove the messagefrom other Mailboxes when the first user listens to the message. But he hasthrown us a loop by saying he only wants messages to be distributed after 15minutes. This means that we cannot use the List box for his Mailbox because theList always sends to all parties at once. But we can use the Mailbox block'sAutoForward settings to send to a List block. This will allow us to meet all of hisrequirements.Message AutoForward settings can be found on the MWI & AutoForward screenof the Mailbox block. Enable autoforward determines if message forwarding willoccur. Delete after forwarding determines if the message will be deleted fromthis Mailbox after forwarding. Auto forward delay determines how long to waitbefore forwarding the message. Note that only new messages will be forwarded,not saved messages. The Mailbox or List bock to forward to is set on the CallDirector screen. The Event Pointer AUTO-FWD will be set, in this example, to aLST (List) block that we create.The List block we create will be numbered 9999, though it could be any numbernot already in use by another Mailbox or List block. In the new List block on theGeneral screen we will set Delete all unheard copies of a message when playedby the first user to Yes. On the List Member screen we will set the 5 sales teammembers' Mailboxes as members.Programming:Create a new List block with a number of 9999.On the General screen of List block 9999 set Delete all unheard copies of amessage when played by the first user to Yes and click SaveOn the List Member screen click an empty box to bring up a list of Mailboxesand locate the first of the 5 sales team members' Mailbox and click it. This willadd it to the member list.Repeat the above for the other 4 team members and then click Save.In the main customer's Mailbox go to the MWi & AutoForward screen and setEnable autoforward to yes.