Samsung OfficeServ 7100 Technical Manual

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

OfficeServ 7100 PROGRAMMINGTECHNICAL MANUAL PART 2 APRIL 2007MMC: 607 UCD OPTIONSDESCRIPTION:Sets up UCD options in the Samsung Embedded Voicemail. MMC 601 must havealready been used to define a UCD group with an overflow destination of VMSUCDport or group. (A group is preferred over a port because a group allows multiplepaths into the voicemail and therefore has greater traffic handling capabilities.) Whena group overflow timer in MMC 601 expires, the caller will be routed to the voicemail.It is here that the caller is played the UCD “FIRST MESSAGE” and “SECONDMESSAGE” while in queue. This will continue until an agent becomes free or thecaller is transferred to a final destination.This MMC includes options to select messages to play to a caller. These messagescan be as follows:MESSAGES 1000–9999These messages can be recorded on the embedded voicemail.These are the default pre-programmed messages:5061: “I’m sorry, all stations are presently busy”5062: “I’m sorry, all stations are still busy”The following program options apply:FIRST MESSAGEAfter the caller has overflowed from the UCD group, the first message willimmediately play. For instructions on how to make these recordings. The defaultmessage is #5061 “I’m sorry, all stations are presently busy.”This message will only be played once for the caller.SECOND MESSAGEIf no agent has become free after the UCD recall time (see UCD Recall), the caller willbe played the second message. For instructions on how to make these recordings.The default message is #5062 “I’m sorry, all stations are still busy.”This message will be repeated for as long as the caller is in queue, at an intervalspecified in the UCD Recall Timer below.